Frequently Asked Questions

What is an RSS feed?
An RSS (Really Simple Syndication) feed is basically self-updating content you can post to your website.

Why do I need to use New Benefits' RSS feeds?
Due to the ever-changing nature of benefit offerings and state and national compliance statutes, New Benefits requires clients to use its RSS feeds so their websites are always up to date with the latest verbiage. This means less work for clients to keep their pages updated, and more time doing what you do best.

I'm having trouble with my RSS feeds, what should I do?
If you are having trouble with what content is in the feed, or getting your RSS feeds to work on your website, contact your Account Executive. Depending on the level of help you need, you may be put in contact with tech support.

I forgot my login information for the Content Manager - what should I do?
Contact your Account Executive - they can look up your login information or issue you new credentials.

What do I do if I want to add additional benefits or if I'm missing benefits?
Contact your Account Executive at the phone number listed below.